UBMe’s new product allows customers arriving at a business to check-in and communicate with staff from the safety of their cars.
With support from the Ben Franklin Technology Partners and the Southside Bethlehem KIZ, the creators of the UBMe app have launched a new product called Curbside Communication ™, which the company says is the first-of-its-kind and will help local businesses manage customers as they arrive at their facility and are waiting outside for service.
Because of the COVID-19 pandemic, business owners, concerned for the safety of their customers and employees, are seeking ways that allow their staff to conduct normal business operations with minimal physical contact. Businesses are also facing an overwhelming increase in web orders and phone call volume. As a result, in many cases, their customers are left waiting outside, frustrated and uninformed.
With UBMe’s Curbside Communication ™ product, customers arriving at a business can check-in from the safety of their own cars using the free UBMe app. Customers are updated in real time by the business, and they can privately message the business to let staff know that they are outside.
When customers check-in, their user profile is displayed to the business on the Curbside Communication Dashboard ™. From the Dashboard, staff members can easily reach out to the customer to initiate communication or be contacted by the customer via direct message. Businesses can also use the dashboard to provide real-time updates, collect forms via the UBMe app, ask customers for direct feedback, and accept payment.
As customers continue to check in, businesses capture valuable customer analytics. This data allows businesses to deliver more relevant products, proactively anticipate customer needs, personalize customer service, optimize and improve the customer experience, and mitigate liability and exposure to risk.
“This is by far the most difficult time for local businesses in anyone’s memory, and we sincerely hope that our new product helps businesses keep their employees and customers safe during the pandemic,” said founder Val Arzunian.
UBMe is welcoming business owners onto their platform by offering a one-month free trial to users that sign up by July 31. To learn more about UBMe and claim a free trial, visit www.UBMe.com/
UBMe is a start-up technology company based in Bethlehem, PA. Operating in the hyperlocal business-to-consumer industry category, UBMe’s proprietary mobile application helps businesses in dense market areas provide targeted and real-time interaction directly and immediately to local residents.UBMe